General Terms and Conditions of Sale – satefood.com
1. Scope of Application
These General Terms and Conditions of Sale (GTC) apply to all orders placed on the satefood.com website. By placing an order, the customer acknowledges having read and accepted these GTC without reservation. These conditions prevail over any other document.
2. Products
The products offered for sale are those listed on the satefood.com website, within the limits of available stock. Product descriptions, including photographs and specifications, are provided for informational purposes only. satefood.com reserves the right to modify its product range at any time.
3. Orders
Orders can be placed online via the satefood.com website. The customer must follow the ordering process and provide accurate information. Confirmation of the order is sent by email. satefood.com reserves the right to cancel or refuse any order from a customer with whom there is a dispute or fraudulent activity.
4. Prices
Prices are displayed in the selected currency and include taxes but exclude delivery costs. satefood.com reserves the right to adjust prices at any time, but orders will be invoiced at the rates in effect at the time of order confirmation.
5. Payment
Payment is due immediately upon order placement. The following payment methods are accepted: credit card, PayPal, and other secure payment options. Transactions are secured to ensure confidentiality.
6. Delivery
Deliveries are made to the address provided by the customer. Delivery times are indicative and not guaranteed. satefood.com is not liable for delays caused by carriers or unforeseen events. Risk of loss or damage transfers to the customer upon delivery.
7. Right of Withdrawal
The customer has a 14-day withdrawal period from the date of receipt of the products to return unused and unopened items. Return shipping costs are the customer’s responsibility. Refunds will be processed within 14 days of receipt of the returned products.
8. Warranty and Complaints
Products are guaranteed to conform to their description. Any complaints must be submitted within 7 days of delivery. satefood.com will resolve issues by replacing the product or refunding the purchase price.
9. Liability
satefood.com’s liability is limited to the value of the order. The website is not liable for indirect damages or misuse of products.
10. Intellectual Property
All content on satefood.com, including texts, images, and logos, is protected by intellectual property laws. Unauthorized use is prohibited.
11. Personal Data
Customer data is collected for order processing and may be used for marketing purposes unless the customer opts out. Data is stored securely and not shared with third parties without consent.
12. Force Majeure
satefood.com is not liable for delays or failures caused by events beyond its control, such as natural disasters or strikes.
13. Disputes
These GTC are governed by applicable law. Any disputes will be resolved through amicable negotiation or, if necessary, in the competent courts.
14. Modifications
satefood.com reserves the right to update these GTC at any time. The applicable conditions are those in effect at the time of the order.
15. Contact
For any questions, customers may refer to the FAQ section or use the contact form available on the website.